Frequently Asked Questions
At ClaimMantra, we assist clients with any insurance-claims issues so they may focus on their health rather than their claim.
How do I register my case with claim mantra?
Just fill out the short form on our website with your basic details and a brief about your claim. Our customer care executive will call you back to understand your requirements and guide you through the next steps.
How do you handle my case?
Our in-house specialists review your case, prepare the required documentation and represent it at the most appropriate empanelled hospital or insurer in your area — so you can focus on recovery, not paperwork.
How will I know the status of my case?
Your dedicated executive keeps you updated through regular phone calls, WhatsApp messages and email — at every key milestone of the claim journey.
What is the registration charge?
Registering a claim with ClaimMantra is completely free. There are no hidden registration fees for patients seeking assistance with their insurance claims.
How long does it usually take to settle a claim?
Most cashless claims are processed within 24–72 hours after admission, while reimbursement claims typically take 15–30 working days depending on the insurer. We actively follow up to keep your case moving.
Do you work with all hospitals and insurers?
We collaborate with a wide network of NABH-accredited hospitals, TPAs and insurance providers across India. If your hospital is not yet empanelled, our team can help with the empanelment process.
Is my personal and medical data safe?
Yes. We follow strict data-handling protocols. Your records are accessed only by authorised case managers and shared with insurers solely for processing your claim.
Can hospitals partner with ClaimMantra?
Absolutely. We work with hospitals on TPA empanelment, ROHINI registration, cashless outsourcing and end-to-end claim management. Reach out via our Contact page to start the conversation.